I've been convinced for some time that access to some resource component that determines the quality of search/AI results is divvied up likewise. Why waste resources on users who have no audience or influence? If they're frustrated, who cares? Instead, identify the people who people already listen to, and make sure their experience with the platform is optimal. Even if the service is horrible for the vast majority of users, the gatekeepers and tastemakers will insist that they're just imagining things.