This is real and there's no way to get these problems down to zero. However I do believe that the best first step is to make sure the government has more employees and fewer contractors. It will cost more year to year but the delivery will be much closer to what the constituents want and over time I would expect it to save money as well. With that said it's not a silver bullet as that group of people needs to be properly motivated, they still will need specialist help from consultancies, and there may be institutional capture anyway.