Unfortunately the big players are pretty entrenched so the degraded quality that appears once AI fails to replace laid off workers will have minimal impact on their bottom line. And the bar for government is literally as low as "Is this such bad UX that it will cause a revolution?".

So why would they care whether its Covid, AI or a Recession that gives them the excuse to do less and less. The system keeps on rolling, the rich get richer, normal peoples lives get incrementally shittier.