I see no reason to believe that just handing a Claude subscription to everyone in a company simply creates economic benefit. I don't think it's easier than "automating customer service". It's actually very strange.

I think it could definitely already create economic benefit, after someone instructed clearly how to use it and how to integrate it in your work. Most people are really not good at figuring that out on their own, in a busy workday, when left to their own devices and companies are just finding out where the ball is moving and what to organize around too.

So I can totally see a lot of failed experiments and people slowly figuring stuff out, and all of that not translating to measurable surpluses in a corp, in a setup similar to what OP laid out.