Imo I found opus 4.6 to be a pretty big step back. Our usage has skyrocketed since 4.6 has come out and the workload has not really changed.

However I can honestly say anthropic is pretty terrible about support, to even billing. My org has a large enterprise contract with anthropic and we have been hitting endless rate limits across the entire org. They have never once responded to our issues, or we get the same generic AI response.

So odds of them addressing issues or responding to people feels low.