I look through the backlog for my team consisting of 9 trillion ill-defined (if defined at all) tickets that tells you basically nothing.

The large, overwhelming majority of my team's time is spent on combing through these tickets and making sense of them. Once we know what the ticket is even trying to say, we're usually out with the solution in a few days at most, so implementation isn't the bottleneck, nowhere near.

This scenario has been the same everywhere I've ever worked, at large, old institutions as well as fresh startups.

The day I'll start worrying is when the AI is capable of following the web of people involved to translate what the vaguely phrased ticket that's been backlogged for God knows how long actually means