Someone once said: Abuse and expectations erode a culture of cooperation.

I am currently seeing this in real time at $work. A flagship product has been placed onto the platform we're building, and the entire sales/marketing/project culture is not adjusting at all. People are pushy, abusive, communicate badly and escalate everything to the C-Level. As a result, we in Platform Engineering are now channeling our inner old school sysadmins, put up support processes, tickets, rules, expectations and everything else can go die in a ditch.

Everyone suffers now, but we need to do this to manage our own sanity.

And to me at least, it feels like this is happening with a lot of OSS infrastructure projects. People are getting really pushy and pissy about something they need from these projects. I'd rather talk to my boss to setup a PR for something we need (and I'm decently successful with those), but other people are just very angry that OSS projects don't fullfil their very niche need.

And then you get into this area of anger, frustration, putting down boundaries that are harmful but necessary to the maintainers.

Even just "sending them to the CONTRIBUTING.md". Just with a few people at work, we are sending out dozens of reminders about the documentation and how to work with us effectively per week to just a few people. This is not something I would do on my free time for just a singular day and the pain-curbing salary is also looking slim so far.