Some businesses confuse Sales with racketeering with a computer. People don't want to hear your pitch deck every time they use a product, or budget for something critical to their operations every month.

FOSS is simply computer users doing what they have always done, and accomplishing things no one (or no company) could ever do on their own.

For those that paid tens of thousands of dollars to keep the office talent happy with what they know software wise, it has been my observation the training and support is often still missing on the commercial options as well... once they get paid.

Finally, most become locked into a vendors up-sold ecosystem as they choke off compatibility with other external product workflows. And you can't add something to fit your specific use-case, as single users don't matter in business products.

FOSS is usually better in almost every way most of the time, but often lacks stability as upstream projects continuously undergo permutation. Note, even the old closed-source Nvidia GPU drivers in kernel <6.0.8 are now abandoned in >6.15 to send a lot of old Linux laptops to the landfill.

Confusing skill issues with the realty of the software business is common. =3