I liked my one and ride in Cruise however the problem I had was it took 10 minutes or so for my car to depart.

Car arrives. I get in. The car is sitting there getting ready to depart but not moving. After a few minutes I hit the button to call support. Someone tells me it's about ready to go. Ten minutes later it starts leaving.

I have no idea why it took so long to start but it wasn't a great experience.

If you (or anyone else from Cruise) can explain what was going on, that would settle the difference in experience to me.

Waiting for someone to be ready to (actively) monitor it?