| ▲ | ojame 4 hours ago | |
I'd like to agree with this, but I sadly don't. I'd like to agree because we've been Heroku customers for about 18 years - which is wild to think about. I've used Heroku both personally and professionally day-in, day-out for over a decade. We've been on self service and we've been on enterprise contracts. In the last 2 years I believe we've cycled through about seven account managers. Heroku as a concept might not be dead, but if you release an incredibly empty announcement saying there's no new enterprise contracts and existing ones may be renewed, enterprise Heroku is absolutely dead and I'd suggest it means Heroku as the current product is dead too. Any Heroku user that has been at the level of an enterprise user before, or who currently is, would be ringing alarm bells at the current situation. It doesn't matter about the internal good will of employees - if you have a blog post hanging your enterprise customers out to dry (ironically as enterprise customers we have received zero communication from Heroku about this) after a year of terrible stability - you're really doing a great job of killing the whole thing. > Heroku remains an actively supported, production-ready platform, with an emphasis on maintaining quality and operational excellence Anyone that has used Heroku for a while will know that it is far less reliable today than it has been at nearly any point in its history (it's the least reliable since its first year of existence, imo). There is very little "operational excellence" left as an organization. All you need to do is look at how they communicated (or extreme lack-thereof) a critical outage that lasted for hours last year[1] As an organization, we've put up with terrible reliability over the last couple of years, and swallowed cost increases every renewal and we've always been committed. That's changed in the last few days - we've tried out Railway and Northflank, and we'll continue to try out a few other services until we find the one that fits. We're lucky, we have about 9 months left on our contract and that gives us enough time to move. | ||