My last experience with Claude support was a fun merry go round.

I had used a Visa card to buy monthly Pro subscription. One day I ran out of credits so I go to buy extra credit. But my card is declined. I recheck my card limit and try again. Still declined.

To test the card I try extending the Pro subscription. It works. That's when I notice that my card has a security feature called "Secure by Visa". To complete transaction I need to submit OTP on a Visa page. I am redirected to this page while buying Pro subscription but not when trying to buy extra usage.

I open a ticket and mention all the details to Claude support. Even though I give them the full run down of the issue, they say "We have no way of knowing why your card was declined. You have to check with your bank".

Later I get hold of a Mastercard with similar OTP protection. It is called Mastercard Securecode. The OTP triggers on both subscription and extra usage page.

I share this finding with support as well. But the response is same - "We checked with our engineering team and we have no way of knowing why the other Visa card was declined. You have to check with your bank".

I just gave up trying to buy extra usage. So, I am not really surprised if they keep making the product worse.

I guarantee you talked to a chat bot. There are no human support agents anywhere anymore.

Its true. They have no idea why your bank was declining the charge, only that it was declined.