Illegal? Seriously? What specific crimes did they commit?

Frankly I don't believe you. I think you're exaggerating. Let's see the logs. Put up or shut up.

Fraud is a real thing. Lying or misrepresenting information on financial applications is illegal in most jurisdictions the world over. I have no trouble believing that a sub-agent of enough specificity would attempt to commit fraud in the pursuit of it's instructions.