> organization learns to use a possibly/likely productivity improving tool

But that's precisely the problem with not backing it with actual measures of meaningful outcomes. The "use more" KPIs have no way of actually discerning whether or not it has increased productivity or if the immediate gains are worth possible new risks (outages).

You don't need to run cover for a csuite class that has become both itself myopic and incredibly transparent about what they really care about (cost cutting, removing dependencies on workers who might talk back, etc.)