I agree with the previous commenter - I hate Discord for all the same reasons. But you said: "That's because you're not in the target market. And I guess not interested in the space." and this is the bit that frustrates me... I must be the target market because several services I use try to get you to use Discord for support, and some will only provide support via Discord.

Yes! If Discord's appeal is that it's a tool/space to just have fun together in the moment, then fine! but that's exactly the opposite of a support system.

I get all the hate, I just wanted to explain why it's also loved.

It's a great, great tool and I really wish they'd offer a business tier that opts out of all the data leak features.