> There was an appeal button; she was asked to take a picture of her face from many angles and upload ID. She gave them everything they asked for, but when Facebook reviewed the appeal, they closed her account permanently.

I can't speak for every company, but I know with Facebook and Paypal, these requests generally are from automated systems and the chances of successfully reopening the account is well under 1%. The info you submit is not viewed by a human and the systems are mostly treated as a way to lighten the load on human support staff. They don't care if your account is reopened, they just want you to feel like you had a chance, did all you could, and then just give up.

I discovered this about 20 years ago dealing with Paypal. I happened to know someone who worked in Paypal engineering at the time. I had a well established account, a Paypal debit card, linked accounts, etc., everything you could need to feel good about an account.

Out of the blue it was suspended and I was sent into this system to send in verification documents. I gave everything it wanted. First it was ID, then a "utility bill" so I sent over my phone bill. That wasn't acceptable because it didn't prove I lived at my address for some reason, so I sent a natural gas bill. Even though that did have to be tied to a physical address (you can't deliver gas wirelessly!) I was asked for an electric bill. Then the lease. Then a bank statement. Every time I gave it pretty quickly. Then I was asked for a passport. I didn't have one. Suddenly that was the only thing that could unlock my account and as soon as they had the passport my account would be reopened. Nothing further would be done without a passport, not even communication.

I asked my friend to look into it. She said, "that's on purpose, that's the NoBot. It gets people out of support's hair." Turns out if you let unhappy customers complain to humans on the phone they will, so some exec decided to improve call center metrics by forcing customers into a system designed to keep them occupied until they gave up. You funneled people into it, and it would continue to reject their submissions with new reasons infinitely. It just went through a list of things to ask for, and when it found one you couldn't provide, suddenly that was the key and without it you were screwed.

Companies still do this today.

It's as if all the other problems Facebook has done in the past never mattered. Nobody stops to think about how Facebook's _repeated and exhaustive history of abuse_ might actually impact them. If only there was some evidence of what might happen...

Many consumer banking apps have begun integrating similar identity verification third-party providers. They are very inaccurate.

Sometimes it works with the front camera on one smartphone but doesn’t with another (iPhone 17’s distortion), sometimes it recognizes your face on one day, but desperately fails to recognize you on another. I had to repeatedly record videos for it only to fail over and over again. Anything their system flags as suspicious, anything, will trigger the same video identification flow again, which effectively blocks your money in the account.

I’m closing my accounts with a couple of banks with these video id flows. Simply because it’s way too easy to lose access to my money in the account with them. If their QA is not good enough for this vital requirement, I don’t want to know how they treat other requirements. They simply outsourced the id verification to some third parties that are way too unreliable.

It sure beats the Reddit system where you think you are interacting with people, only to find out a couple of days later that your fresh account is shadow-banned and nobody is seeing your comments and that none of your likes went through.

At least Facebook tells you that you are banned.

Not to defend, but to understand. Last year our old "High School class of 19NN" group received about a dozen join requests per week from bogus accounts for a couple of years. At first they were trivial to discriminate because they were folks located on the opposite side of the Earth. But over time they became filled with pictures and names of (randomly generated?) Americans.

I could still tell because their profiles were sterile and had few normal comments or likes etc. Also a high school class has a very narrow age range. We recently landed a fatal blow by disallowing joins by "pages" and adding a few questions. A trickle continued but stopped recently.

The hamfisted false positive response you described is probably a result of the above.

Last year I finally caved and tried to sign up for instagram. It's tragic but it's almost like a second internet. So many small business and bands only have instagram. So many lil communities post their events only on instagram. I always have to ask friends with instagram to tell me when a brewery is open, when a show starts, etc.

So I tried to sign up (and I already HAVE an active facebook account from high school, with hundreds of friends) and it wanted me to scan my face. I did it, which I regret, only to be told five days later that I am too suspicious. So here I am, still locked out of all this information lmao

Exactly my experience. Hoovered up my data and refused to let me in after.

My sister died a few years ago. A couple of months later, someone created an account with her name and profile pic and started inviting family members. Quite frankly, I would have been ready to brawl with this person if I were in a room with them.

I feel very badly for your friend. Unfortunately, those completely benign actions look identical to a common identity theft pattern.

Mark Zuckerberg, folks. It matters when his default philosophy is "They trust me dumb fucks". Copying Snapchat 9 times is more of a priority than account security. He wasn't "making a good point". He's a malicious asshole who deserved jail years ago

> Perhaps these constant restrictions will finally spur us to create our own spaces again Our own little groups that exist independent of the corpo-sphere.

The normies already did this. They just did it on centralized platforms like Discord. Until their backs get broken we're not getting anywhere. (Although I may be being a little too cynical.)

I yearn for the days of yore when a few of us would co-lo some boxes at a small local ISP we were friendly with, where we'd get to take advantage of their always-on and (at the time) blazing-fast T1 connectivity. It was low-cost for everyone, and we'd host our own services for whatever was useful to us and our friend groups.

On the other hand: It was kind of awful when even my dialup access would get screwed up because someone's IRC server got DDoS'd -- again -- and clogged up the pipes.

---

These days, the local ISPs are mostly gone. But the pipes are bigger -- it's easy for many of us to get gigabit+ connections at home. Unfortunately, the botnets are also bigger.

How do we get back to what we had?

The fediverse already exists.

I have my small little groups. I've walked away from big sites constantly and this won't be an exception. Definitely going to cancel my Nitro today until/unless they revert this.

But leaving is never free. There's a lot of gaming communities (especially niche subcommunities like emulation, speedrunning, modding, etc) that are mostly on Discord and not anywhere else. Many probably won't move. A lot of tribal knowledge will be lost as it's locked in these communities.

Heck, even some FOSS communities communicate mostly on Discord. I have more faith they will move. But not all.

The interests of the people who own/control technology, and have the most influence over standards, will make sure you are forced to participate.

And they have always organized society to make sure this is the case. It's not a wacky conspiracy theory. These are just the interests of the people who create and have most influence over tech, and these interests are shared in common amongst most elements of that class. So, this class, the capitalist class, will just plan (conspire) to make it necessary for you to participate.

Viewing tech in this way makes one see that the historic development of tech is not happenstance occurrence, just tech skipping along, unconsciously, into authoritarianism, but as tech being influenced by the interests of the people who have the most influence on its development: those who own it, who are often the same people who determine standards.

The internet was never a free form idea upon which everybody could sway, its a technology owned, controlled and influenced by those who produce it.

They WILL absolutely try to place social/state/labor functions behind this wall of authoritarianism. As they already have, and are currently doing with the growing ban on VPN usage, anti phone rooting measures, anti-"side loading", etc.

It should not be absurd to suggest that the people in power have used, are using, and will use power in their favor.

> a monopoly on peer to peer sales of goods like that

I don't know ... around these parts (Santa Fe/ABQ) while Marketplace is very popular, Craigslist continues to be widely used for this, especially since an ever growing number of younger people are not on Facebook (either at all, or not regularly).

Perhaps you may have not read about how Iran is moving to a whitelisted internet. Or perhaps you believe this will not happen in your country.

However, “think of the children” will always result in more restriction in western countries, not less. We are watching countries prove that it works to isolate from each other. Europe is not isolating from America in exactly the same way, but is isolating business processes from American services.

We are not on the cusp of the end of the internet, but the cliff sure seems in view to me.

> it's hard not to think we're living the last decades of American economic hegemony

Bit of a stretch to correlate this with Instagram suspending some guy

The big ad networks want a cut from business users and will actively suppress posts from business accounts that haven't paid up.

But instead of paying Instagram for reach, consider taking the same budget and spending it delivering samples and coupons to other local businesses mid/late morning. Bonus points if you make the coupons unique for each delivery so you can track which local businesses are your biggest fans. Office managers are generally receptive to this kind of cold call and you can leave a catering menu. Catering gigs can keep your kitchen busy during the off hours.

That won't guarentee that you get your account back. Many times it's used to permaban you later.

I browsed for a while but didn’t see anything worthwhile.

I’ve had friends coordinate for me in the past for a couple things but honestly eBay is still my go to.

Those pesky whistleblowers, journalists, and political dissidents have had it good for far too long. They’ve needed taking down a peg