I’m working on a product related to “sensemaking”. And I’m using this abstract, academic term on purpose to highlight the emotional experience, rather than “analysis” or “understanding”.

It is a constant lure products and tools have to create the feeling of sensemaking. People want (pejorative) tools that show visualizations or summaries, without thinking about the particular visual/summary artifact is useful, actionable or accurate!

Fascinating. If you're not aware of Jesse Schell's book on game design, even if your work is unrelated to games, I highly recommend taking a look. Would love to hear more about your work / product.