It's nice that they would admit this, but it seems a little strange that they would. Why not just never add new features and let people figure it out on their own? A big statement like this seems more like implicitly killing the platform, which is what they say they aren't doing.

I guess the best way to interpret this is that they are killing the platform over time but they don't want to kill it right now since money is still coming in and it would make too many customers mad.