If you are a web programmer sure. I write embedded code, I know all the things you are talking about in the abstract, but I'm not good at them because none of them have ever been relevant for anything I do. Give me a few hours and I can figure it out (maybe minutes, maybe days? - if you know this area your guess might be better than mine), but it isn't something worth my time.

there are a lot of people who are not programmers at all. I can teach my plumber everything you said (learning it myself is the easy part), but it will take years. In the end they just know "that button I'm pointing my finger at should be yellow not red". How to we transfer that pointed finger to a ticket is the question here.

> How to we transfer that pointed finger to a ticket is the question here.

There’s a reason the Support and IT Technician role exists. They’re there for talking to the end user. And they in turn will write a proper report to Engineering.

If you want to wear both hats at once, that is fine. If you want an agent to be your support middleman, that is also fine. But most LLM proponents are acting like it’s a miracle solution to some engineering bottleneck.