| ▲ | pembrook 4 hours ago | ||||||||||||||||
This reads like an Onion headline. Gosh, I hope the media never unearths the documents on my company. They’ll learn that keeping my customers coming back was also my top priority. The horror! If they dig a little deeper they might uncover a vast conspiracy, that every business on earth has been secretly conspiring for decades to give people a service so good they’ll come back again and again for it. If this isn’t Pulitzer Prize winning journalism I don’t know what is. | |||||||||||||||||
| ▲ | AlexandrB 3 hours ago | parent [-] | ||||||||||||||||
> every business on earth has been secretly conspiring for decades to give people a service so good they’ll come back again and again for it You're out of touch. The modern approach is to give people a service just barely good enough so they don't leave outright and keep them coming back with fomo, clickbait, and pandering to their worldview. I doubt user satisfaction is even a column in a table at social media companies. Most services I use are worse than they were 10 years ago but make far more money. Edit: > They’ll learn that keeping my customers coming back was also my top priority. The horror! By the way, the customers here are not the users, they're the advertisers. The users are largely disposable eyeball inventory. | |||||||||||||||||
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