My brain after reading the advice section is like.

“Oh so pretended to be ELIZA”

Not sure how far off it is.

ELIZA is kinda modelled off a stereotype of things that somebody who is so good at this they get paid to do it say, so... thats not that bad advice.

I think the distinction is that ELIZA doesn't care about your feelings but (hopefully) your partner does. So the fact that someone is willing to spend their time listening to you feels nice.