I’m definitely going to read those, but even without doing so “inviting the users” as a concept carries a lot of potential. We were tasked to rewrite a very old windows app for backend grocery store sales in a web/Laravel/Vue application, and product spent _months_ if not longer sitting with sales reps, watching them use the old tool, and asking them what they would want to see - how does it work? Can it be more efficient? What do you dread most when using this?

The end result was a real pleasure both to write and to use.