> The point of signing contacts is you explicitly set expectations for servkce, and explicitly assign liability.

Sure, but not all liability can be reassigned; I linked a concrete example of this.

> But you better believe they will never be legally responsible for damages caused by outages of their service beyond what is reasonable, and you better believe "reasonable outage" in this case is explicitly enumerated in the contact you or your company explicitly agreed to.

Yes, on this we agree. It'd have to be something egregious enough to amount to intentional negligence.