I could pay like 30 bucks a month for an absolutely overspecc'd VPS (64GB/16c) that would cost around 20X on AWS (According to ChatGPT; which sounds about right based on the last time I cared to even look into it)

Does it have a billion 9's of reliability? No, but I don't care, it has literally never not worked when I've used it

Customer Service so far has been human, but that will vary greatly for the provider

I also use a different provider for work related hosting, and the reduced latency of being within 20 ms of the DC has been probably the single biggest (perceived) perf improvement my users have ever seen, specially on the legacy webforms platform we recently decomissioned (We're a bit too geographically far for most Datacenters of most large providers)