We are using AgentMail for sourcing quotes here at scale with various top shippers. It’s not about letting the agent act in fully deterministic ways, it’s about setting up the right guardrails. The agents can now do most of the job, but when there’s low confidence on their output, we have human in the loop systems to act fast. At least in competitive industries like logistics, if you don’t leverage these types of workflows, you’re getting very behind, which ultimately costs you more money than being off by some dollars or cents when giving a quote back.

Okay that makes sense.

Do you see more pushback in specific industries? I did some quote/purchasing automation work in food mfg a decade ago, and those guys were super difficult to work with. Very opaque, guarded, old-school industry.