>>> We never reduce model quality due to demand, time of day, or server load. The problems our users reported were due to infrastructure bugs alone.

Just ignore the continual degradation of service day over day, long after the "infrastructure bugs" have reportedly been solved.

Oh, and I've got a bridge in Brooklyn to sell ya, it's a great deal!

> We never reduce model quality due to demand, time of day, or server load

Forgive me, but as a native English speaker, this sentence says exactly one thing to me; We _do_ reduce model quality, just not for these listed reasons.

If they don't do it, they could put a full stop after the fifth word and save some ~~tokens~~ time.