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PunchyHamster 4 hours ago

that just sounds like customer not paying for service not getting the service

bestham 4 hours ago | parent | next [-]

The service is freemium, so they had a limited account. Decided to pay for a premium account. And apparently can’t downgrade and get back what they once had.

input_sh an hour ago | parent [-]

I'm just guessing, but this:

> and have posted my rough mixes [...] on my SoundCloud for more then ten years

...easily implies >3h of uploads, which is over the free plan limit. If you're over that limit and stop paying, yes, it makes perfect sense that they'd threaten with deletion of some of your existing uploads.

throwaway431234 4 hours ago | parent | prev [-]

They first hide your songs and as time goes on they start threaten to delete your songs if you dont pay

colordrops 4 hours ago | parent [-]

What should they do instead? spend money continuously holding your music on disk forever even though you aren't paying them for the service? Sounds like they are being cool about it by keeping it around for a while and warning you before deleting it.

goblin89 an hour ago | parent | next [-]

The marketing move of offering an unlimited plan reveals that storage and traffic are not that expensive and someone made a choice that light users will subsidize heavy users. With that, hiding your data from you and subsequently deleting it, at least without first encouraging you to download it within some post-downgrade grace period, would be a choice, not necessity, and is user-hostile.

If it is an actual necessity—a service chose to market an unlimited plan to attract more users, and then realized they are losing money on storage and traffic so much that they would unapologetically burn bridges with existing users who showed themselves as willing to pay (who maybe needed to downgrade temporarily for whatever reason) with the above move—and yet their strategy is apparently to keep offering that plan (in hopes to turn things around with more light users joining?), I would question whether that service has serious issues with even medium term planning.

throwaway431234 34 minutes ago | parent | prev [-]

Overall what Im saying is they treat their non-paying customers better then their paying ones. Once I was a paying customer after having and using my free account for over 7 years then converting to a paying customer and having to cancel Soundcloud became hostile.