What I’ve found is that, particularly with internal customers, they’re fine with an hour a month, possibly several, as long as not all of your eggs are in one basket.

The centralization pushes make a situation where if I have a task to do that needs three tools to accomplish, and one of them goes down, they’re all down. So all I can do is go for coffee or an early lunch because I can’t sub in another task into this time slot. They’re all blocked by The System being down, instead of a system being down.

If CI is borked I can work on docs and catch up on emails. If the network is down or NAS is down and everything is on that NAS, then things are dire.