As long as the automated flow works everything is great. But if the music stops can you get in touch with a human to fix it? That applies not just to auth but pretty much all of their stuff. Plenty of horror stories have made it to the HN front page over the years.

I've had to get in touch with a human before for account recovery, it worked. Horror stories, idk. I hear horror stories about every single business I interact with, but then don't experience it myself.