I want to like Mux. We use Mux. But everything feels half done.

- No 2FA support, at all. Support says it's not on their roadmap. Not acceptable in 2026.

- Editing subtitles requires a series of API calls, meaning I had to make a mini editor for our staff to change a word.

- Same with editing anything really. Playback restrictions, glossaries etc. There's no UI for doing it in-app. I understand that the majority of traffic is via the API, but having nothing in-app feels like an omission rather than a choice.

- Every video has multiple keys; uploads, assets, playbacks. And it's a pain moving from one to another.

Overall we use them, but I wouldn't choose to use them again.

With their tagline being “video for developers”, isn’t this their whole thing? It seems like another service would be a better fit if having a management UI is a requirement.