They made themselves 'Guardians of The Internet' then gave up. If they cared, these things wouldn't happen. How many more outages, accidents, incidents that effect millions of customers and millions of customers for other services are needed before they 'care'?

They don't, because at the end of the day it's not their problem, the money rolls in regardless.

It's sad, but it's how it is. If they cared, these things wouldn't happen. They have a lot of responsibility, but show none whatsoever.