I mean the comment says they literally don't have support and also complains they don't have a support bot, when they have both.

https://support.claude.com/en/collections/4078531-claude

> As a paid user of Claude or the Console, you have full access to:

> All help documentation

> Fin, our AI support bot

> Further assistance from our Product Support team

> Note: While we don't offer phone or live chat support, our Product Support team will gladly assist you through our support messenger.