> where chat's will just stop working, simply ignoring new prompots, and otherwise go unresponsive

I had this start happening around August/September and by December or so I chose to cancel my subscription.

I haven't noticed this at work so I'm not sure if they're prioritizing certain seats or how that works.

I have noticed this when switching locations on my VPN. Some locations are stable and some will drop the connection while the response is streaming on a regular basis.