> to send their most frustrated customers through a chatbot

But do those frustrated customers matter?

I just checked - frustrated customers isn't a metric we track for performance incentives so no, they do not.

	▲	throwawaysleep 6 hours ago \| parent [-]
		Even if you do track them, if 0.1% of customers are unhappy and contacting support, that's not worth any kind of thought when AI is such an open space at the moment.