Replace? Why bring that up?

The company that owns whatever system can and should be able to convert formats.

They request formats that their equipment handles. They're not in the business of converting a user's file type from one to another. That would be inconsistent from what the user sent.

Here's who I order from, you can see the particulars of what they request.

https://support.bayphoto.com/hc/en-us/articles/4026658357979...