> and Uber is actually safer than their statistics claim

I’m not sure I’m reaching that conclusion. (Possibly because I don’t want to.)

I was once in an accident due to a New York cabbie being on their phone. Blew through a stop sign and got T-boned. When I’m in a car with a distracted driver, now, I tend to report it after the trip.

Uber sometimes lets me do this. And sometimes it does not. When it does not, when I escalate to a safety issue (Uber will sometimes call the sheriff before putting anyone on the thread, they’re that cheap and dismissive), I am making the record reflect louder than a chat with support would. But the underlying jeopardy is both real and unchanged.

So are Uber rides safer than the figures reflect? Or was their lack of safety controls previously mollified by customer service? I’m not drawing a conclusion on that delineation. Just pointing out the effect.