A message is certainly sent in the process that previously was going unheard.

"Former UnitedHealth CEO Andrew Witty published an op-ed in The New York Times shortly after the killing, expressing sympathy with public frustrations over the “flawed” healthcare system. The CEO of another insurer called on the industry to rebuild trust with the wider public, writing: “We are sorry, and we can and will be better.”

Mr. Thompson’s death also forced a public reckoning over prior authorization. In June, nearly 50 insurers, including UnitedHealthcare, Aetna, Cigna and Humana, signed a voluntary pledge to streamline prior authorization processes, reduce the number of procedures requiring authorization and ensure all clinical denials are reviewed by medical professionals. "

https://www.beckerspayer.com/payer/one-year-after-ceo-killin...