If the university didn't make phone repairs themselves they would have to send the phones off for repair, or contract with a local phone repair shop. Or the secret third option: telling your employees to get it fixed and send you the invoice. None of them are cheap, and some of them will make you very annoyed with your billing/procurement/finance people. After a certain scale doing it inhouse makes sense, and with the right phone it's not much more difficult than fixing a business laptop, which is also commonly done inhouse with available spare parts

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