Do we accuse AI of having poor soft skills when it doesn't do what we want?

I think the problem is knowing how to bridge knowledge gaps. That just comes from experience and there are no shortcuts on either end of the gap.

Empathy does matter a little bit, but to focus so much on it is plain neurotic. Consider how much less friction there is when the interactions can be kept brief. Everyone is already familiar with the various situations and problems that can arise (like on a sports team). That's pure hard skills, not soft skills.

Posts like this are flamebait for the extreme ends of these gaps: stubborn mediocre programmers and arrogant dumb management.