I've spent 20+ years in the industry seeking to understand first, and my conclusions have pretty consistently been that the systems are broken and inefficient as people already talk about. The caveat I'd add is that the critics themselves would also be just as much as a crapshoot.

Honestly it sounds to me like the author doesn't truly understand the inherent conflicts of interest at a large company. For example a really common anti-pattern is "Nobody knows X thing is a problem my team manages in a problem (e.g. our app eats battery usage), but if I draw attention to it they'll want to measure it forever. So do not make it a focus."

In short pretty much never does any employees/manager's/executives interest align with the company.