I found just now that my telecom operator - Airtel - randomly subscribed me for OTT services and charged me for it. But upon calling them and contesting, they just asked if I want to unsubscribe and then reverted the charges. No threats, pleading, or back-and-forth involved from either side. Mildly surreal.

I wonder that's a new corporate strategy - charge randomly till someone goes through the pain of IVR and spends 15 mins with support. Must generate quite an upside for them if it is indeed a strategy.

> Must generate quite an upside for them if it is indeed a strategy.

This is the same Airtel that auto opened payments bank accounts without customer consent or knowledge while getting a sim card. They even got cash deposited into those accounts from the govt direct benefit schemes while keeping their customers in the dark.

I'm sure its completely "accidental" and they'll have more of these glitches and mistakes in the future.