At my work we pay a boring, regional VPS host that is not fancy. In fact its maybe a few levels above "your 2000's web host, with a LAMP stack, a FTP login and a bad admin panel". Just a bit above that.

However, they ALWAYS pick up the phone on the 3rd ring with a capable, on call linux sysadmin with good general DB, services, networking, DNS, email knowledge.

This is the way... you live in operator heaven.

Wait, customer support with a competent sysadmin? You're not making this up? It sounds ethereal.