> I chose managed services specifically to avoid ops emergencies

The benefit of a managed service isn't that it doesn't go down; though it probably goes down less than something you self-manage, unless you're a full-time SRE with the experience to back it.

The benefit of a managed service is you say: "It's not my problem, I opened a ticket, now I'm going to get lunch, hope it's back up soon."

I've read a few horror stories, but I always thought it wouldn't happen to me :)

> It's not my problem, I opened a ticket, now I'm going to get lunch, hope it's back up soon.

That's a good way of thinking about it.