Your terms for Claude Max point to the consumer ToS. This ToS states it cannot be used for commercial purposes. Why is this? Why are you marketing a product clearly for business use and then have terms that strictly forbid it.

I’ve been trying to reach a human at Anthropic for a week now to clarify this on behalf of our company but can’t get past your AI support.

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yencabulator 4 hours ago | parent | next [-]

> [consumer] ToS states it cannot be used for commercial purposes

Where? I searched https://www.anthropic.com/legal/consumer-terms for commercial and the only thing I can see is

> Evaluation and Additional Services. In some cases, we may permit you to evaluate our Services for a limited time or with limited functionality. Use of our Services for evaluation purposes are for your personal, non-commercial use only.

All that says to me is don't abuse free trials for commercial use.

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jszymborski 7 hours ago | parent | prev | next [-]

> I’ve been trying to reach a human at Anthropic...

This is a bit of an ironic phrase.

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falloutx 8 hours ago | parent | prev | next [-]

Speaking from experience the support is mostly automated it seems and it takes 2 weeks to reach a real human (could be more now). Vast majority of reddit threads also say similar timelines.

	▲	scottyah 6 hours ago \| parent [-]
		Many devs and PMs are very receptive on X

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6 hours ago | parent | prev | next [-]

[deleted]

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concinds 8 hours ago | parent | prev [-]

> Why are you marketing a product clearly for business use

Huh? Their "individual" plans are clearly for personal use.

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deanc 8 hours ago | parent | next [-]

Is that why you can enter a business id on the payment form? Just read the marketing page [0]. The whole thing is aimed at people running a business or operating within one.

[0] https://claude.com/pricing/max

	▲	concinds 8 hours ago \| parent \| next [-]
		I hadn't seen that page, only the main pricing page, so I take it back.
	▲	7 hours ago \| parent \| prev [-]
		[deleted]

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michaelt 7 hours ago | parent | prev | next [-]

Are we or are we not in a thread entitled "Cowork: Claude Code for the rest of your work" ? :)

	▲	scubbo 5 hours ago \| parent [-]
		tbf, individuals do work that is not their employment (I was actually _more_ excited about this for my personal TODO lists than for my Real Adult Job, for which things like Linear already exist) - but I take your point.

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andyferris 5 hours ago | parent | prev [-]

The organization plans don't work for very small organizations, for one (minimum 5 seats). Any solopreneur or tiny startup has to use individual plans.