> After it’s over, they’ll like you a little more or a little less. They’ll be more or less likely to bring you problems. They’ll be more or less likely to recommend you or avoid you. And just as important, you’re training them on the type of problems to bring you.

Indeed. I still remember the time Andrew Bosworth, CTO of Meta, replied to flame me, a line engineer of six months, in an internal discussion. It must have been, what, 15 years ago? The topic is long faded from my memory. Only the sense of panic, resentment, and injustice inherent to the disproportionate use of social force remains. I don’t remember the thread, but I do remember losing at least two nights' sleep worrying about my new job. Truly, it is sage advice.

People don’t remember what you say

anywhere near as clearly as how you make them feel.

Maybe the author learned a lot from you !