> It wasn't good that rudeness was the moderation tool of last resort and represents a failing of the application and the company's ability to scale those tools to help handle the increased number of people asking questions - help onboard them and help the people who are trying to answer the questions that they want to answer to be able to find them.

This is a very charitable read of the situation. Much more likely is, as another commenter posted, a set of people experiencing a small amount of power for the first time immediately used it for status and took their "first opportunity to be the bully".

> It was designed to be a library of questions and answers that was searchable.

It obviously was only tolerated because of that, as evidenced by the exodus the moment a viable alternative became available.