I’m sure I’ve had the experience of being told it’s a duplicate, without resolving my problem.

In any case, you may be right, and yet if you search this thread for “horrible” and “obnoxious”, you’ll find dozens of occurrence. Maybe defining the rules of engagement so that the user is wrong every time doesn’t work.

> I’m sure I’ve had the experience of being told it’s a duplicate, without resolving my problem.

And when that happens you're invited to edit your question with more details so that's clear, to get it reopened.