That advice is not universal, and without context it's simply wrong.
You wouldn't upscale a classic film in this way, but there are plenty of low-resolution shots that benefit. Especially with VGA resolution renders and modern AI workflows.
Just looking at the Topaz marketing, you can see a lot of places where it indeed does work. And 20-year industry professionals are using it today for their day jobs.
If you want to say "don't upscale a classic film in Topaz", say that. Because context makes the advice correct. This blanket "do not use" statement is flat out wrong.