Even the CEO's "apology" is pretty bad. He still finds a way to take shots at the original poster saying his original message was inflammatory (could also be read as how I'm justified in my response), that "he started it" and that the team was "spoken down to or treated dismissively" which they weren't. All the original feedback was about the project and was not directed at specific individuals.

His 'apologish' is basically the same as his original flamepost, but dressed in PR.

He places all blame on the user, basically calling him a dick again, and re-brags about their thousands of users, while attempting to sound noble.