I don’t think it’s ridiculous. A complex system that delivers customer further from destination than they were originally from, is flawed by design. And we all know what the problem is exactly: it is the design for capabilities that the company could not afford based on its budget/planning/KPIs. DB did not invest enough in infrastructure to support the big dream, and now they also have huge aging and retiring workforce problem. So let’s not pretend it’s normal and business as usual: complexity is not an excuse for mismanagement.