> requires that I receive an SMS on my eSIM to move it to new phone

So there's no CS path for lost/stolen/destroyed phones? That doesn't make sense, I'm sure it's a very frequent occurrence.

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Yizahi 5 hours ago | parent | next [-]

When I lost my phone with a physical sim, I had to go to the operator' office and answer a quiz about which three different numbers I've called and received and when exactly did that happened. Apparently I've failed and they demanded that I would bring a phone box with IMEI sticker on it (yes, the one which all "influencers" tell us we don't need to keep) and then they restored me my sim card. I imagine the same process would be required for the lost esim.

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parliament32 5 hours ago | parent [-]

What country was this in? Quizzes and phone boxes sound.. odd. I've never heard of anything more complicated than rolling into your telco's nearest kiosk with your ID and them just provisioning a new one for you.

	▲	Yizahi 4 hours ago \| parent [-]
		Lost phone was in Ukraine. We have both prepaid sim-cards and contract sim-cards. Contract would work like you've describes. Prepaid is more complicated.

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izacus 4 hours ago | parent | prev [-]

It's "call us" which is interesting to do without a working SIM. :)

(The carrier is a M NO so they don't really have physical customer support either.)